Over-The-phone Interpreting Services

Omni’s Over-the-Phone Interpreting (OPI) service provides immediate access to qualified interpreters, helping organisations communicate clearly with customers, patients, and service users in any language.

Designed for situations where speed and accessibility matter most, OPI allows you to connect to an interpreter within seconds, without the need for scheduling, specialist equipment, or on-site presence.

It’s an ideal solution for urgent conversations, short interactions and environments where in-person or video interpreting isn’t practical.

As a fully managed service, Omni handles interpreter sourcing, quality assurance and secure delivery, ensuring every call is supported by experienced professionals and robust compliance standards.

Available 24/7, our telephone interpreting service supports organisations across healthcare, legal, public sector, customer service and emergency settings, whenever language support is needed.

Over-the-phone interpreting is best suited to situations where speed, convenience and immediate access to language support are essential.

• Urgent or unplanned conversations: OPI is ideal when language needs arise without notice—such as emergency situations, last-minute calls, or unexpected interactions where waiting for an on-site or video interpreter isn’t an option.
• Short, straightforward interactions: For brief conversations like appointment scheduling, service enquiries, or initial assessments, over-the-phone interpreting provides a fast and efficient solution.
• Customer service and contact centres: OPI enables organisations to support multilingual callers in real time, improving service levels and reducing call handling times.
• Healthcare and public services: Used widely for triage, intake calls and follow-up conversations where clear communication is critical.
• Legal and professional services: Suitable for procedural discussions, information gathering, and initial consultations where immediate language support is required.
• Remote or mobile environments: When video interpreting isn’t practical due to connectivity, equipment, or location, phone interpreting ensures communication can still take place.

For longer, more complex discussions or situations where visual cues are important, video or in-person interpreting may be more appropriate.

Omni’s team can help you choose the right interpreting format based on the setting, subject matter, and communication needs.

Over-the-phone interpreting provides a fast, flexible way to overcome language barriers without the delays or logistics of on-site support.

• Immediate access to interpreters: Connect to qualified interpreters within seconds, 24/7, without advance booking or scheduling.
• Cost-effective language support: Pay only for the time you use, making OPI an efficient option for short or high-frequency interactions.
• No equipment or setup required: All you need is a phone. There’s no need for video platforms, specialist hardware or technical setup.
• Scalable for high-volume environments: Ideal for contact centres, healthcare providers, and public services managing fluctuating call volumes.
• Reliable coverage across languages: Access a wide range of languages and dialects through a single, fully managed service.
• Secure and professionally managed: Calls are supported by vetted interpreters and managed in line with quality and information security standards.
• Supports continuity of service: Ensures language barriers don’t delay critical conversations, helping teams respond quickly and effectively.

Omni delivers over-the-phone interpreting as a fully managed, on-demand service, giving organisations access to professional interpreters without the need to coordinate multiple providers or manage complex logistics.

Service setup & requirements

We work with you to understand your language needs, use cases, call volumes, and operating environment. 

Qualified interpreters, ready on demand

Calls are supported by professional interpreters selected for language proficiency, relevant experience, and sector suitability. 

Call handling & quality oversight

Interpreters are briefed to handle calls professionally and efficiently, with performance monitored through defined quality standards. This ensures consistency and reliability across every interaction.

Secure access & service delivery

Omni provides secure access to the OPI service and oversees delivery to ensure calls connect smoothly and reliably. Usage is managed centrally, giving you confidence in availability, quality, and compliance at all times.

FAQs